Wait, are you trying relentlessly, but your lead isn't just picking up your call? Are those annoying voicemails making your business's life hell? Then, know that the issue might not be your agent but the business phone number that you're using.
This is because customers often reject phone calls that show up with weird extensions or business numbers.
That's when a virtual phone number comes to the rescue and gives your business so much air to stand out. But aren't you aware of what a virtual phone number is or how it can benefit your business?
Then you have just hit the right blog post as today, we will help you find out everything about virtual phone numbers for business in our extensive guide. So stick with us right till the end to unearth the logistics of virtual phone numbers.
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What Is a Virtual Phone Number?
Virtual phone numbers are advanced, agile, scalable, and flexible solutions for businesses that allow you to handle inbound and outbound calls over the Internet using your customer's local area code. It is often referred to as cloud telephony because these numbers originate in the cloud.
It is linked to an online account that can only be accessible by your designated employees. It also doesn't restrict your call services to a certain location.
To give you a better understanding of how virtual phone numbers differ from conventional ones, think of a customer who has just dialed you using a traditional number. You're most likely to get the call only on your office's desktop phone.
That's where virtual phone numbers make the difference and allow your business to get your inbound calls on multiple devices you prefer.
From smartphones to tablets or laptops, you can dial or pick up your customer's calls from anywhere with the virtual phone number.
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Types Of Virtual Phone Number
So far, we have four useful categories of virtual phone numbers. They are as follows:
1. Toll-free numbers:
These are some easy-to-dial numbers that start with 800 and 866 and charge no cost to customers when they dial.
2. International Business:
This category of virtual phone numbers helps you to maintain a global presence. They allow you to dial and receive international calls with a local presence in the preferred country.
3. Local phone numbers:
These are virtual numbers that are based in certain remote areas.
4. Vanity numbers:
These numbers have a catchy start, like 1-800-FLOWERS, to attract certain customers.
Benefits Of Virtual Phone Number
Now that we have a subtle idea of what a virtual phone number is and how many types we have, it's time for us to take a look at some of the cool advantages a virtual phone number offers!
No Charges For The Customers
With virtual phone numbers, you can assign a toll-free number. This essentially means that your customers can call you free of cost without even getting charged for the call.
Eliminates Extra Expenses
Virtual phone numbers eliminate the expenses and the need for a separate physical line that we often need when dealing with a traditional phone system.
Not only this, but you are also not required to set up an expensive local Private branch exchange (PBX) or any dedicated devices to set up a virtual phone number. All you need is a broadband connection or a stable Internet to access the benefits of virtual phone numbers.
Also, it minimizes the cost of long-distance calls as it allows you to create a local number when you move your business into a new region.
Offers Wider Business Scope
With virtual phone numbers, you get a local number for any city or country. This ensures that your sales calls are hitting a wider client base while assuring that you are not scaring your clients with a number that doesn't match their local area code.
These phone numbers also reduce the premium charges for making international calls.
Better Security
Calls made using the virtual phone numbers are safe, protected, and encrypted with multiple layers of firewalls and other advanced security layers. Also, it uses VoIP technology to handle the calls, which adds an extra security step to your important calls.
This ensures that no occurrences of eavesdropping or other security breaches occur during your calls. It also helps you conceal your caller ID, which adds to your security value.
Easier To Scale
As you know, virtual phone numbers don't rely on any dedicated hardware. Therefore, if your business needs any sudden demands to increase the number of virtual phone numbers, you can easily scale it up as per your requirements.
This essentially happens when you expand your sales team and hire more employees than before. That's when you need more virtual lines to streamline your workflow.
Digitalized Recording
It's not always an easy task to record or analyze conventional calls. But virtual phone numbers make your call recording and tracking easier than ever with just a click to start off.
It digitalizes your call recording experience and offers you easy-to-navigate options to retrieve or archive your recordings. They are not only limited to making, receiving, and recording calls, but they also offer you tools by which you can send and receive text messages effortlessly.
Improved Flexibility
No matter if you are active on a mobile device or on your PC, a virtual phone number can get along with any of your devices. Yes, virtual phone numbers offer more flexibility and help you select your preferred devices to redirect the calls.
Also, it ensures that none of your calls get unanswered because as long as you have a stable Internet connection, your employees can always call back the leads and help them with their queries.
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How To Get A Virtual Phone Number?
You can easily get a virtual phone number by following the few simple steps we enlisted below:
Step 1: Select your virtual phone number provider; notable ones are:
- Klozer
- GoTo Connect
- RingCentral
Step 2: Create an account and add a strong password
Step 3: Select your preferred pricing plan
Step 4: Choose your preferred area code. And voila! The virtual phone number system will create a new number as you desire.
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How Does A Virtual Phone Number Work?Virtual phone numbers work independently without any SIM cards or hardware. It works by enabling the VoIP concept, which helps to transmit your calls over the Internet with a seamless dialing and call-receiving experience.
It requires no physical phone lines, making it a smoother experience for you. Be it the latest iOS app, FaceTime, or the video calls that you make, most of the latest applications now rely on advanced VoIP technology as times have changed.
VoIPs make virtual phone number systems even more sophisticated because they facilitate top-notch call quality while using very little data.
How Virtual Phones Help Small Business?
When compared to traditional phone numbers, virtual phone numbers offer you better flexibility to run your small business. It offers you the flexibility to make calls from any device you want, including your cell phone.
Not only this, but virtual phone systems allow you to create a professional impact on your company by displaying different area codes for your different clients.
Also, it is cost-effective and much easier to set up, which can immensely help small businesses grow and streamline their operations.
Why Virtual Phones Are Ideal For Remote Teams?
According to a recent study, 38% of businesses are currently running in remote and virtual environments. This actually shows the need for advanced tools to run remote offices smoothly.
Virtual phone numbers, in this case, are a perfect fit for virtual workplaces, offering you richer integrated features at affordable costs.
They are flexible to use, effective as a dialing tool, come with a competitive set of benefits, and can be scaled up and down depending on the demands and needs of a business.
So yeah, when you have a virtual phone number in your business by your side, it's a win-win situation for you!
Final Thoughts: All You Need To Know About Virtual Phone Numbers
So yes, now we hope we have made all your queries clear with our guide- all you need to know about virtual phone numbers. And we guess now you have a crystal clear perspective on whether you need to invest in a virtual phone number or not.
But what prevails above all is that virtual phone numbers are indeed a great deal for your business.
It not only maintains professionalism but also helps you to gain the trust of your clients when they receive your phone call with their local area code.
So, the next time you are confused about virtual phone numbers, don't forget to check out our article to know more!
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